We want to offer you products of the highest quality. If you feel that the items you ordered from our online shop do not meet these standards, you can easily return them – we will then refund the amount to you.
If you only want to return part of your order, please include your order confirmation with the order number and mark the products you are returning on it.
If you purchased the products in a NEWSHA Salon, we ask you to return them directly there, as each salon has its own return policy. For this reason, products bought in the salon cannot be sent back to us.
Please keep your receipt and the tracking information of the return carefully.
